Returns Policy for Physical Goods

Unfortunately, every once in a while an issue may occur with an order. We all make mistakes! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace you for your item if the sale date was within the last 30 days. Check out our list below to determine if you are eligible for a replacement.

Our Responsibility

Faulty Product
If the product has a hole, stains, or manufacturing defect.

Placement Issue
If a print is clearly crooked or off-center (>1″).

Incorrect Image
If we printed the wrong image.

Wrong Item Sent
If we send you the wrong garment, color or size.

Your Responsibility

Oops! Somewhere along the way either you made a mistake. If any of these are the case, its up to you to sort things out.

Ordered Wrong Size
If you ordered the wrong size or it did not fit to your satisfaction

Incorrectly Provided Address
If you made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.

If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.

Please follow these instructions for an exchange:

1. Take a photo of the problem – If the problem is print size, please use a ruler.
2. Send an email with the subject line “Order # “YourOrderNumber” Replacement Request” to scott@playingbrass.com.
3. Please include the following:

• The photo(s)
• A specific description of the issue
• The Order Number
• If there are multiple products in an order, identifying the product with the issue

We will respond as quickly as we can to resolve the issue.